Refund Policy

At ESSENTIALSCLOVIP, we strive to provide a hassle-free shopping experience. Review the following policies before making a purchase.

1. Order Cancellation

• Orders can be canceled before shipment.

• Cancellation requests must be submitted within 12 hours of confirmation.

• Orders under processing or shipped cannot be canceled.

• A processing fee (6.9% + $1) will apply for cancellations.

2. Returns

• Returns accepted within 30 days of purchase or 14 days from delivery.

• Returned items must be unused, in original packaging, and with all components.

• Return shipping costs are covered by the customer, except in cases of defective or incorrect items.

• Prior approval is required from service@essentialsclovip.us before sending returns.

3. Refunds

• Refunds granted for defective, damaged, or incorrect items with sufficient proof.

• Refunds for buyer’s preference are allowed, but return shipping costs are the customer’s responsibility.

• Refunds are processed after inspection of returned items.

4. Exchanges

• Items lost or undelivered due to shipping errors will be replaced at no additional cost.

• Customers must cover the cost for exchanges resulting from incorrect information.

5. Non-Eligible Returns

• Items in transit cannot be canceled.

• Pre-order, personalized, or custom items cannot be returned unless defective.

• Packages lost or stolen post-delivery are not eligible for refunds.

• Returns delayed by customs or natural events are not accepted.

6. International Orders

• Import duties and taxes are the responsibility of the customer.

• Returns due to customs fees or international shipping costs are generally not accepted.

7. Assistance
For questions or assistance with returns, refunds, or exchanges, contact service@essentialsclovip.us. Our team is ready to help ensure your satisfaction.