FAQs

What information is required to place an order?
You must provide your name, email, shipping address, and payment information at checkout.

Do you provide expedited shipping?
Yes, express shipping is available for faster delivery. Fees depend on location and selected service.

How long does order processing take?
Orders are typically processed within 1–7 business days before shipment.

What if I entered the wrong shipping address?
Contact our support team immediately. We cannot guarantee address changes after processing begins.

How are returns handled?
Items must be returned in original condition with packaging. Customers bear return shipping costs unless the item is defective or incorrect.

What should I do if my package is lost or delayed?
Check with neighbors or local courier. Contact our support team if your package cannot be located.

Are your products environmentally friendly?
Many of our products are made with eco-conscious materials. Check product descriptions for eco-friendly labeling.

Can I exchange an item?
Yes, exchanges are possible after the original item is returned and inspected. Additional shipping fees may apply.

Do you provide order status updates?
Yes, you will receive email notifications for order confirmation, shipment, and delivery status.

How can I contact support for urgent issues?
Email service@essentialsclovip.us for priority assistance. Our team aims to respond promptly.